iSON Xperiences Appoints Ricardo Langwieder as Chief Sales Officer
Ricardo Langwieder Joins iSON Xperiences’ Executive Team
iSON Xperiences, a global leader in AI-powered digital customer experience (CX) and business process outsourcing (BPO) solutions, has announced the appointment of Ricardo Langwieder as its new Chief Sales Officer. Ricardo will join the executive committee and lead the company’s global expansion, revenue growth, and strategic partnerships.
Extensive Industry Expertise
With over 25 years of international corporate and entrepreneurial experience, Ricardo is widely recognized as an expert in CX, digital transformation, and BPO. He has held key leadership roles at major global organizations, including Alorica, Majorel, EXL, Stream, and Philips, where he successfully drove growth and transformation initiatives. A strong advocate for offshoring and nearshoring into Africa, Ricardo has played a crucial role in positioning the region as a premier destination for high-quality, cost-effective CX solutions.
Leadership Vision and Strategic Growth
“We are excited to welcome Ricardo to iSON Xperiences,”
said Vitul Kwatra, CEO of iSON Xperiences.
“As we continue to evolve with AI-powered digital CX and BPO solutions, Ricardo’s expertise in offshoring CX operations to Africa and his strategic vision will be pivotal. His leadership will strengthen our market expansion, create value for clients, and reinforce Africa’s role as a key player in the CX industry.”
Strengthening Africa’s Role in CX and BPO
Ricardo has been instrumental in attracting international clients and investments to Africa, championing its potential as a global CX and BPO hub. His deep understanding of structuring offshore delivery models and scaling BPO operations aligns perfectly with iSON Xperiences’ mission to drive innovation, efficiency, and sustainable economic impact.
A Transformative Opportunity
“I am thrilled to be joining iSON Xperiences at such a transformative stage,”
said Ricardo Langwieder, Chief Sales Officer.
“The company’s dedication to AI-driven CX innovation, its strong African presence, and client-centric approach set it apart. I look forward to leveraging my experience in offshoring and nearshoring to drive business growth, expand global influence, and contribute to economic opportunities across the region.”
Commitment to Innovation and Talent
Ricardo’s appointment underscores iSON Xperiences’ commitment to attracting top industry talent and strengthening its leadership in AI-powered CX solutions across global markets. As the company continues to innovate and scale, his strategic vision and experience will play a critical role in shaping the future of customer experience services worldwide.